generative AI

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

News / Technology

Trip.com unveils AI travel assistant focused on personalization

By Web in Travel | July 25, 2023

By interpreting user input and responding with rich text, images and related pages, TripGenie represents a significant step towards a “super AI assistant” for users. Read More

Interview / Startups

CEO Spotlight - Niko Karstikko of Bob W

By Linda Fox | July 25, 2023

Niko Karstikko and Sebastian Emberger set up Bob W in Helsinki in 2018 and have steadily grown its portfolio of city-based rental properties since then and raised €21 million in October 2022. Read More

News / Online

Hotel bookings via mobile device continue to edge north

By Linda Fox | July 21, 2023

Affilired has been charting the rise in hotel bookings via mobile in recent years and reported a marked increase in the first quarter of 2023. Read More

News / Technology

Tripadvisor integrates OpenAI for travel planning

By Mitra Sorrells | July 19, 2023

Tripadvisor's new tool leverages the platform's more than one billion user-generated reviews and opinions to generate personalized itineraries using OpenAI's technology. Read More

News / Technology

AI Insights: Generative AI for corporate travel service and communications

By PhocusWire | July 18, 2023

Flight Centre Travel Group’s chief experience officer John Morhous answers our questions about how the company’s corporate travel unit, FCM Travel, is working with generative artificial intelligence... Read More

News / Technology

AI Insights: Generative AI to manage short-term rentals

By PhocusWire | July 14, 2023

Hostfully co-founder and president David Jacoby answers our questions about how the company is working with generative artificial intelligence technology. Read More

News / Startups

Virgin Atlantic partners with Fetcherr on AI-driven pricing model

By Derek Catron | July 12, 2023

Virgin Atlantic is the first airline to adopt Fetcherr’s fully automated generative AI technology that can move pricing up or down based on predicted market variables. Read More

Opinion / Technology

How can travel harness ChatGPT - while limiting risks?

By Rudy Daniello – Amadeus | July 11, 2023

Amadeus has been working with Microsoft and Accenture to develop a generative AI-powered interactive travel assistant to assist corporate travelers with all elements of their journey. Read More

News / Technology

Business travel leaders cautious on generative AI, tout benefits

By Linda Fox | July 6, 2023

Generative AI continues to dominate conversations across travel with corporate travel no exception. Executives from Clarivate, Cornerstone, Spotnana and UiPath share early uses for the tech and pitfalls... Read More

News / Technology

AI Insights: Generative AI and personalization

By PhocusWire | June 29, 2023

Skyscanner CTO Andrew Phillips answers our questions about how the company is working with generative artificial intelligence technology. Read More

News / Technology

How AI is enabling self-service round-the-world trip planning

By Derek Catron | June 29, 2023

A partnership between the Oneworld airline alliance and Elemental Cognition for around-the-world bookings relies on a generative AI chatbot. Read More

News / Technology

Priceline’s new AI chatbot will mix ChatGPT and Google tech

By Mitra Sorrells | June 28, 2023

Priceline's new chatbot, Penny, is equipped with security features so users can complete an accommodation booking right within the chat. Read More

News / Technology

Booking.com adds conversational trip planning with ChatGPT

By Mitra Sorrells | June 27, 2023

For now the chat platform is integrated only with Booking.com’s accommodation booking experience, but the company plans to add flights, ground transportation and other trip components in the future. Read More

Opinion / Technology

3 takeaways for travel insurtechs from Sam Altman's world tour

By Daniel Green - Faye | June 27, 2023

As OpenAI CEO Sam Altman continues his call for increased regulation of artificial intelligence, what lessons can be applied about regulation to the travel insurance space? Read More